CONTACT US

Do you have any questions about your order or our products? Our customer service team is always available to help you quickly!

You can easily reach us via live chat, the contact form or by email at zenobuy@icloud.com.

Do you have any further questions?

Find the most important information about ordering, warranty, and product quality quickly and easily. This way, you can get your question answered directly before contacting our support team.

Why should I shop at Zenobuy™ DE? +

At Zenobuy you get exclusively the latest and trendiest products on the internet – carefully selected and in a way you won't even find on Amazon.

You also benefit from fast delivery times, fair prices, a 30-day money-back guarantee , and our top-notch service.

Which payment methods can I use? +

With us, you can pay securely and conveniently using all common payment methods. These include VISA, MasterCard, American Express, Apple Pay, Google Pay, PayPal, and Klarna. Your payment will be processed reliably and securely.

How long does it take to ship my order? +

Due to a currently very high volume of orders, delivery may take up to 7 to 9 business days . Thank you for your trust.

Your order will be processed with the highest priority and you will of course receive a tracking number via email as soon as your package is on its way.

Is shipping secure and traceable? +

Yes! We ship exclusively with reliable and secure shipping providers and offer shipment tracking so you can keep an eye on your package at all times.

Additionally, in the shopping cart you have the option to insure your shipment for only €1.99 with our shipping protection .

This provides you with optimal protection against loss, transport damage or unforeseen problems – for even more security when shopping online.

Can I easily return my order? +

Of course! We offer you a voluntary 30-day money-back guarantee.

Should our products not meet your expectations, you can simply contact our customer service via live chat.

You can find all the information about returns in our return policy.

What happens if my package arrives damaged? +

Should an item arrive damaged, our customer service team will help you quickly and easily. We will either provide a replacement or a refund.

Your purchase at Zenobuy™ DE is always safe and risk-free.

How do I track my order? +

You can easilytrack your order using the TRACK ORDER option directly via the built-in link or in the menu bar. You will be redirected to an external tracking page.

There you have two options:

1. You enter your order number, which you received from us via email after successful checkout, and your email address/phone number.

2. You will later use the tracking number that we will send you as soon as your package has left our warehouse.

What are the customer service opening hours? +

Our support team is available all day during business hours from Monday to Friday and usually processes requests within a few hours via contact form or email.

We are also available for you on weekends and will do everything we can to answer every request as quickly as possible.

In the live chat, a real employee will help you live and personally, depending on availability.